Tag Archives: culture

Most of you have witnessed (and perhaps been victims of) disappointing or even disastrous organizational change efforts. A 2010 IBM comprehensive global study of organizational change initiatives revealed that 60% of them fail; JCP (the retailer formerly known as J.C. … Continue reading

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Early on the second day of a client engagement, I found myself at the dentist’s. The nagging tooth ache that we thought a filling fixed had gotten worse; I needed to be “on” in a couple hours, and was leaving … Continue reading

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“Design is inevitable. The alternative to good design is bad design, not no design at all.” (Douglas Martin) I recently had the opportunity to participate in an excellent webinar about “Service Design” by John Wooden and J Hruby of Fredrickson … Continue reading

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  • John Wooden
    Al, thank you for the kind words about our webinar on service design. The idea of linking this concept to ...
  • Carolien Moors
    Hi Al, To your elements of accountability I’d like to add: knowing that risks and failure of yourself and others ...

Yes, I really do mean values proposition, not value proposition. We’re accustomed to thinking of an organization’s or business value proposition – the degree that it meets the needs, wants and requirements of target markets and customers. We pay less … Continue reading

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I had the pleasure of lunch recently with the former VP of Sales for a $16 million technology company, published author and speaker. Mark Faris freely shares another distinguishing credential: he is a convicted felon for mail / wire fraud … Continue reading

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What’s the first thought you have about your work or employer when you wake up? Are you energized, enthused and eager to get on with your day, or just hoping to get through it?  If you’re energized and looking forward … Continue reading

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  • Carolien Moors
    Great article Al, it fits with the Oct. 2011 Gallup report stating that 71% percent of American workers are "not ...

It is sadly ironic that Penn State University and its leaders, concerned as they were about legacy, will perhaps best be known for their failures.  Over fifteen years, at least eight young boys were molested, some at Penn State’s athletic … Continue reading

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5 Comments
  • Fael
    No way am I making exuescs for paterno; just trying to explore the Why of all this. Why ...
  • Ani
    I agree. The size, reputation, and anomut of money that the university makes deterred each knowing person from going to ...